Frequently Asked Questions


How long has the company existed, and who owns it?
What are the opening times for visiting?
 What is the best way to make contact?
What is SKYPE?
What materials are the fountains, chimneys and decorations made of?
Are they new or antique; original or reproduction?
Where can I find the price-list?
How can I pay?
Is there a catalogue and how could I obtain it?
What is the delivery time?
Do you deliver door to door?
Do you carry out the installation of the fountains?
Can I make my own foundation for the fountain?
Do you carry out the installation of the chimneys?
Is the stone frost resistant?
Can I purchase anti-frost products for the construction and treatment of the stone?
I have filled in the question form but still haven’t received a reply after 4 days - what can I do?


 

How long has the company existed, and who owns it?
The company was established in 1996 by Guido Van Loo.Top

What are the opening times for visiting?
You are welcome to visit but need to make an appointment first as I am often out at exhibitions etc.
Please use the
question form to make an appointment. Top

What is the best way to make contact?
If you have an urgent question you can phone me on +32(0)495.52.55.43;
or use the free phone SKYPE by clicking on the icon
My status , otherwise please use the question form .Top
  

What is SKYPE?
SKYPE is a free software for phoning people worldwide at no cost.  You can find it at the following link http://skype.com/intl/Top      


What materials are the fountains, chimneys and decorations made of?
All the fountains, chimneys and decorations are hand sculpted out of natural genuine authentic solid old stone.
Top

Are they new or antique, original or reproduction?
We have both new, reproduction and  beautiful authentic pieces.
ALL OUR PIECES ARE HAND SCULPTED AND UNIQUE.Top

Where can I find the price-list?
By filling in the question form you will get the complete price- list of all the materials.

TopHow can I pay?
You can pay by bank transfer or cash, you cannot pay by cheque or credit card. Top

Is there a catalogue and how could I obtain it?
By filling in the question form you will get the complete catalogue of all the materials. Top

What is the delivery time?
The fountains which are set up in the garden can be ready for transport after one or two days.Top

Do you deliver door to door?
Yes it can be arranged to all over the world.Top

Do you carry out the installation of the fountains?
Yes, I can install them.Top

Can I make my own foundation for the fountain?
Yes you can. You need to have technical details which I can send to you.Top

Do you carry out the installation of the chimneys?
No I do not.Top

Is the stone frost resistant?
No the stone is not frost resistant and therefore has to be treated after installation.Top

Can I purchase anti-frost products for the construction and treatment of the stone?
Yes you can.Top

I have filled in the question form but still haven’t received a reply after 4 days - what can I do?
You can use the following email adresse


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© 2010 door Guido Van Loo, Guy-Deco    Itegembaan 4, 2580 Putte (Beerzel) GPS: Isschotweg 276, 2222 Itegem   België GSM: +32(0)495 52 55 43